RETURNS
If you will not be returning the items yourself or present for the pick-up, or will not be in contact after your event, All Occasions will require the name and contact information of the person who will be responsible for your rental. It is best to appoint one trustworthy person to be in charge of the return.

On return, linens must be dry to prevent mildew, free of any wax, food or confetti and placed in the nylon bags provided. Do not place damp linens in plastic bags. We ask that you scrape or rinse the plates and cutlery free of any food, empty the glasses, and rinse food service items. All items should be placed back into the containers they arrived in. Avoid leaving excess water in the bottom of any containers as any metal pieces may rust.

**We often receive back items that do not belong to us. Any items found with your order will be collected, rinsed, and packaged. You will be informed as soon as possible after your event if there is anything here to pick-up. We will store the items for no longer than 30 days. If we have not heard from you after 30 days, the items will be discarded or donated to a local charity. **

IF YOU OR SOMEONE ELSE IS RETURNING YOUR RENTAL
To avoid extra charges, we recommend that you count your order before returning it to ensure all items and packaging are accounted for. All Occasions also counts every order when it is returned to our warehouse. If you are not willing or able to wait for your order to be counted by All Occasions staff upon return, then we will not accept any disputes over missing or damaged items. As we take in many orders in a day, there may be a slight wait as returns are counted on a first come, first serve basis.

IF ALL OCCASIONS IS PICKING-UP YOUR RENTALS
Rental items need to be returned to their point of delivery. China, glassware, and flatware should be “dishwasher ready” and placed back in their supplied containers. All original containers and boxes must be returned. Tables and chairs should be folded and stacked neatly. Linens should be placed in nylon bags provided. If your order is not ready for pick-up when All Occasions arrives, we will return at our discretion for an additional one-way pick-up charge.

 

MISSING AND DAMAGED ITEMS
If you do have missing or damaged items upon return, you will be informed as soon as possible. If the missing items cannot be found or if we are unable to contact you or the person responsible within 48 hours of your specified return date, replacement fees will be automatically charged to the credit card on file. If any items can be located and returned within one week of your specified return date, we will refund the full amount. No refund after one week. Repair fees for damaged items must be paid upon receipt of an invoice. Any items considered un-rentable by All Occasions standards will be charged at full replacement value. The customer is responsible for the goods from the time of pick-up/delivery until the items are returned to All Occasions Party Rentals. Be sure that all equipment is secure and protected from the weather while it is in your possession. We do charge for; soiled, broken, damaged or missing items, including packaging materials. There will be an extra cleaning charge for any wax, excessive grease, ink and/or hard to remove stains on linens and fabrics. Our insurance does not cover equipment while it is in your possession.

 

DAMAGE WAIVER
You (the customer) are responsible for returning rental items in the same condition in which they were received, except for ordinary wear and tear. You are liable for the replacement cost of damaged or lost items. A Damage Waiver is available to protect you from damage due to accidental breakage. No loss of any type will be covered.

The Damage Waiver is an additional fee of 6.5 percent of your total rental order. The Damage Waiver is optional, and you may decline it by initialing on the decline Damage Waiver line at the bottom of the contract. If waiver is declined, customer is responsible for all charges relating to loss or damage to rental items under any circumstance.

If waiver is accepted:

• Orders totaling up to $400.00 will be eligible for coverage of up to twenty-five percent of the total rental cost. Any damage over twenty-five percent of the total order will be charged at fifty percent of replacement costs.
• Orders totaling more than $400.00 are eligible for coverage of the first $100.00 of replacement value. Any damage over $100.00 will be charged at fifty percent of replacement costs.

What the damage waiver IS:

• Waives you of liability for rented items that are returned damaged due to an accident. You must return all broken or damaged items and other such evidence that we may reasonably require.
• Must be accepted prior to your taking possession of the rented items.
• Is secondary to your own insurance. Some homeowner and business insurance may cover you for damage to rented items in the event of a sizable claim. If waiver is declined, you must add us to your insurance for the duration of the period in which rental items are in your possession.

What the damage waiver is NOT:

• Coverage for damage due to neglect, abuse, or misuse. If deemed necessary by the rental company, you agree to furnish a police report upon their request.
• Coverage for loss.